Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Delivery times vary depending on your location. Typically, orders are processed within 1-3 business days, and shipping takes 3-7 business days domestically. International shipping may take longer.

Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.

Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email.

What if my order is lost or delayed?
If your order is significantly delayed or lost in transit, please reach out to us, and we’ll assist you.

Returns & Exchanges

What’s your return policy?
We accept returns within 30 days of delivery, provided the items are unused and in their original condition.

How do I return an item?
To initiate a return, visit palavaclothing.com and follow the instructions in the Returns section.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned items.

Products & Sizing

How do I choose the right size?
Refer to our size guide on palavaclothing.com for detailed measurements.

Are your products ethically made?
Yes, we prioritize sustainable and ethical production practices.

Payments & Discounts

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Can I use multiple discount codes?
Only one discount code can be applied per order.

General Questions

Do you have a physical store?
We currently operate online only. Shop with us at palavaclothing.com.

How can I stay updated on new releases?
Follow us on social media and subscribe to our newsletter for the latest updates.

For any other questions, feel free to reach out through our contact form.